Cat Lounge Entry terms and conditions:
To ensure the safety and well-being of our beloved cats and guests, please read and adhere to the following house rules before entering the lounge area.
– Each guest will have a 50 minute fun filled session in the cat lounge with our lovely cats and a complimentary drink from the fridge. It is ideal to arrive 10 minutes prior to your booked session to enjoy the experience. No extension is available for late comers.
– Guests must be at least 5 years old to enter the cat lounge.
– Each child under 12 years old must be accompanied and supervised by a paying adult at all times.
– Guests must get sanitized before entering the lounge area. Hand sanitizer will be provided.
– Guests with visible signs of illness (e.g., coughing, sneezing, or skin infections) are not permitted to enter.
– Please do not pick up our cats. Most of the cats don’t like to be picked up by strangers. Being respectful and patient, letting them come to you when they feel comfortable is a much more effective way to get interactions and love from the cats.
– Do not disturb cats that are eating or sleeping. It’s usually ok to give them a gentle pat on the head but please do not try to wake them up or hold them.
– Please watch for cats’ body language. If any cat hisses or growls or arches back, please do not try to approach and let him/her go.
– Some very friendly cats will show their tummy to you, but it doesn’t mean an invitation to touch their tummy. Please do not touch their tummy or pull their tails.
– Avoid making loud noises or sudden movements that may spook the cats and make them feel threatened. It is not only for our cats’ welfare but also for everyone’s safety.
– Running, chasing, or any disruptive behavior is strictly not allowed in the lounge area.
-Our furnitures are designed for cats only, not for humans. Please do not climb or step on any of our furniture at any time for health and safety reasons. If cats stay on top shelves, it means they do not want to interact at the moment, so please give them some space and privacy.
– None of our furniture can hold a human’s weight. The guests are responsible for any personal injuries or major damage to our furnitures if climbing or standing on them.
– You are welcome to take pictures and videos in the cat lounge but please ensure flash is off all time as it may stress or harm our cats.
– Outside food or drinks are not allowed, especially any human food is strictly not allowed in the cat lounge.
– Only cat food from the counter is allowed to feed our cats.
-There could be some potential risks to enter the cat lounge, including allergies to cat fur, scratches/bites from the cats when stressed, spraying and shedding on clothes and personal properties, etc.
– By entering the cat lounge, guests acknowledge that they are entering at their own risk. We are not responsible for any injuries or allergic reactions that may occur.
– Please make sure to listen to our brief introduction before entering the cat lounge. The house rules and valuable advice are to help you get the most out of your experience.
– Please follow all instructions given by our staff to ensure a safe and enjoyable experience for everyone.
– By entering the cat lounge, guests agree to abide by our house rules. Failure to comply may result in being asked to leave the lounge area before session ends without a refund.
No refunds will be provided if
– No show or late or cancellation within 24 hours before the session.
– Failure to comply with our house rules and being required to leave for our cats’ and other guests’ safety.
Thank you for your cooperation and enjoy your time with our cats.
We offer a Cat Lounge where you can relax with our adorable cats, a Cat Boarding service ensuring a cozy and safe stay for your furry friends, and a Pet Supplies Store with high-quality essentials for your pets.
Copyright Cat House & Co. 2025